Pioneer uses your information for purposes of effective communication with you and conduction of our business, provision of marketing materials, and for research and development purposes.
Pioneer may store your information on servers outside the European Economic Area(EEA) or access your information from outside the EEA.
Pioneer can share your information with third parties, including partners and service providers.
You have the right to access and to correct your information. And you have the right to oppose against the processing for direct marketing purposes and profiling.
What information is collected?
By sending your information through the Form, we collect your name, company name, department name, title, address, telephone number, e-mail address and the content of your inquiry, in whole or in part.
How is the collected information used?
The following sets out the purposes for which we will use your information and identifies the "legal basis" on which we will rely to process it in accordance with our obligations under European law. If we have relied on your consent for the use of your information, you may withdraw your consent by contacting us at the contact information listed in Article 10.
To communicate effectively with you and conduct our business
To conduct our business, including to respond to your queries, to otherwise communicate with you, or to carry out our obligations arising from any agreements entered into between you and us;
Legal basis for use:
contract performance, legitimate interest (to enable us to perform our obligations and provide our services to you)
To provide you with marketing materials
To provide you with updates and offers, where you have chosen to receive these. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.
Legal basis for use:
consent, legitimate interest (to keep you updated with news in relation to our products and services)
For research and development purposes
To analyze your personal information in order to better understand your and our other clients’ services and marketing requirements, to better understand our business and develop our products and services;
Legal basis for use:
legitimate interest (to allow us to improve our services)
With whom is the information shared and to what extent?
Pioneer will share the information with the following third parties:
Third Party Vendors
Selected fulfillment companies will have access to your information solely as needed to provide consent-based marketing support, research and development of our products and services ,server hosting and technical support of our systems. Each company is required to keep the information confidential and secure and to use it only for the limited purpose for which we share it.
We may report to law enforcement agencies any activities that we reasonably believe to be unlawful, that we reasonably believe may aid a law enforcement investigation into unlawful activity, or if we reasonably believe that you have violated our policies, or the release of the information may protect the rights, property or safety of Pioneer, you, or another person.
(Potential) Legal Proceedings
We may share the information with others as required or permitted by law. If necessary, this may include sharing information with governmental entities or third parties in response to subpoenas, court orders, other legal process, or as we believe is necessary for compliance, to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine in our sole discretion might be brought against us.
In the event that Pioneer, substantially all of Pioneer’s assets, or the business unit offering the products and services associated with the form, is acquired, the information may be transferred to the acquiring company.
How long will we store the information?
Your information will be stored until you no longer wish for your data to be processed by us. When the personal information is no longer needed, the information will be irreversibly anonymized or the information will be securely deleted. Note that anonymized information may be retained and used thereafter.
How do we protect the information?
Transfer to third countries
We do not provide products and services to children, or knowingly collect or solicit information from children under the age of 16. If we learn that we have collected personal information from a child under age 16, we will delete that information as quickly as we can.
If you are in the European Economic Area, you have the right to access a copy of your personal information, the right to request the deletion or updating of any inaccurate personal information and the right to object, in some cases (e.g. in case of direct marketing and profiling), to our processing of your personal information.
Complaints and appeals
If you are dissatisfied with the processing of your information by Pioneer, you can issue your complaint to the appropriate regulatory authority according to applicable law.