Q&A regarding Termination of the Cyclo-Sphere Web Services and Transfer to Shimano’s New Web Service.
June 3, 2021 update
When do you release Shimano's web services and alternative Pioneer Products?
The launch of Shimano's new Web service is scheduled for the on June 30, 2021. Pioneer no longer offers Cycle Sports products. Information about Shimano products can be found by visiting the following link. Learn more
How do I buy consumables in the future?
Please visit the Pioneer site for your region for information on purchasing parts, as applicable.
What happens to repairs?
Products within the warranty period will be handled by Pioneer based on the contents of the warranty.
Will Pioneer continue to repair products out of warranty?
Out-of-warranty service for products will be provided according to the usual service policies of the Pioneer company for your region.
What will happen to inquiries about Pioneer Cycle Sports related products in the future?
Please continue to contact Pioneer Customer Service for your region for questions about your products.
Can "SGX-CA600" be used as before?
Users in eligible regions will be able to use the SGX-CA600 with the new Shimano Web Service after signing up with Shimano and transferring their Cyclo-Sphere ride data. FIT files downloaded before the Cyclo-Sphere service terminates can be used with other services that accept FIT files.
How long can Cyclo-Sphere be used?
You can continue to use it until Cyclo-Sphere terminates, scheduled to be on June 18, 2021. Users in eligible regions can use the new Shimano Web Service after signing up with Shimano and transferring their Cyclo-Sphere ride data. The transfer procedure can be found by visiting the following link. Learn more
Can I still browse homepages and web contents?
The Pioneer company in your region will determine the information made available on its website.