Dear Users of Pioneer Cycle Sports Products - Transfer to Shimano’s New Web Service and Instructions for using the SGX-CA600/Cyclo-Sphere Control App - | Announcements | Support

Pioneer

August 24, 2021
Pioneer Corporation

Dear Users of Pioneer Cycle Sports Products
- Transfer to Shimano’s New Web Service and Instructions for using the SGX-CA600/Cyclo-Sphere Control App -

On June 3, 2021, Pioneer announced that the Cyclo-Sphere web service would terminate on June 18 and that Shimano would launch a new web service.

We would like to inform you about the transfer to SHIMANO CONNECT Lab from Shimano Inc., which launched on June 30th, and how to use the Cyclo-Sphere Control App or SGX-CA600 to transfer your ride data.

1. Transfer procedure

If you follow the steps below, you will be able to continue to use your workout data from Cyclo-Sphere with SHIMANO CONNECT Lab.

STEP1　Please review and agree to the Privacy Notice for the data transfer from Cyclo-Sphere to SHIMANO CONNECT Lab.
⇒ Follow the SHIMANO CONNECT Lab link in the notice at the top of the Cyclo-Sphere page.
Cyclo-Sphere -> Login guide page -> Privacy Notice

STEP2　Log in to Cyclo-Sphere.

STEP3　Log in to SHIMANO CONNECT Lab or register as a new user.

STEP4　Please read and agree to Shimano’s Terms of Use and Privacy Policy for SHIMANO CONNECT Lab.

STEP5　The data transfer procedure is complete.

2. Instructions for using SGX-CA600/Cyclo-Sphere Control App

In order to log in to SHIMANO CONNECT Lab directly from your SGX-CA600 or the Cyclo-Sphere Control App, you will first need to set a new password. If you do not have a Cyclo-Sphere account, you will be able to use SHIMANO CONNECT Lab to set a new password by following these steps.

STEP1　After logging into SHIMANO CONNECT Lab, please select the triangle to the right of "Reset password to log in to SHIMANO CONNECT Lab from SGX-CA600 or Cyclo-Sphere Control" on the "Settings" page of the side menu, then click on the "Reset Password“ button.

STEP2　On the "Please enter your email address" screen, enter the email address you use for your SHIMANO ID
and the string for image authentication, then click "Submit."

STEP3　Open the link provided in the email you received and create a password in the "Please set a new password" window that appears. This password is for the SGX-CA600 / Cyclo-Sphere Control App only.

STEP4　On the SGX-CA600 or Cyclo-Sphere Control App login screen, please enter the following:

E-mail address: Enter the e-mail address you use for your SHIMANO ID.
※If using another account to log in such as Facebook, make sure the SHIMANO ID uses the same email address as the other account.
(In Settings, go to SHIMANO CONNECT Lab→Link to SHIMANO ID PORTAL→
“Change Email Address“ to check your email address.)
Password: Enter the password you created in Step 3.
※This password is different from the password used for SHIMANO ID.