Dear Users of Pioneer Cycle Sports Products
- Notice of Termination of the Cyclo-Sphere Web Service and Transfer to Shimano's New Web Service -
On February 4, 2020, Pioneer Corporation announced that it had signed an agreement to transfer certain assets of the Pioneer Cycle Sports business to Shimano Inc. Now, we would like to inform you that the Cyclo-Sphere web service will be terminated and users in eligible regions will be transferred to a new web service operated by Shimano.
Current users of the Cyclo-Sphere service who live in regions where Shimano's new web service, which is due to be launched at the end of June 2021, is available will be able to use it with ride data logged in Cyclo-Sphere by taking procedures to transfer such data to the new service prior to the termination of Cyclo-Sphere.
* If you wish to use any services other than Shimano's new web service, please download your workout data before the Cyclo-Sphere service terminates. The exact date will be provided in a later announcement. The downloaded FIT file may be used with other services.
(Please ask the provider of your desired service what file formats they support.)
After the Cyclo-Sphere service ends, you will no longer be able to download your data.
Shimano's new web service will be different than Cyclo-Sphere. Please read and understand the following and take the necessary steps before the Cyclo-Sphere service terminates..
We will announce the date when you can begin transferring data and the transfer procedures around the end of May.
Please note the following.
The following functions will not be a part of the new Shimano service:
We will provide information about maps in a later announcement. For your convenience, we recommend downloading the maps you may wish to use in the future while the Cyclo-Sphere service is still active.
Shimano's new web service will not be available in all regions. If you live in an area not covered by the service, it will not be possible to transfer your ride log to Shimano's new web service.
Please download your ride log if necessary.
The areas that will not be covered include: Taiwan, Australia, Canada and New Zealand.
Shimano currently plans to offer the new web service in the following countries：
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,
Sweden, United Kingdom, United States
For questions about the termination of the Cyclo-Sphere service or this notice, please contact Pioneer Customer Service for your region.
Q&A regarding Termination of the Cyclo-Sphere Web Services and Transfer to Shimano’s New Web Service.
For inquiries regarding this matter,
please contact support in your area.
Please check the support page in your area.