Stakeholder Engagement

Basic Approach

The Pioneer Group seeks to fulfill its corporate social responsibilities by responding to the expectations and demands of various stakeholders, including customers, shareholders, employees, business partners, and local communities, and to contribute to resolving social issues.

Key Stakeholder

Stakeholders Overview of Initiatives Example Initiative
Customers We are promoting quality improvement and manufacturing from users’ perspectives to win customers’ satisfaction and trust.
  • Mechanisms for utilizing customer opinion
  • Conducting customer satisfaction surveys, etc.
Shareholders In order to meet the expectations of our shareholders, we strive to increase corporate value by pursuing sustainable growth and to ensure accountability by guaranteeing regular communication between outside directors, who represent our shareholders, and company management.
  • Appoint several outside directors at a General Meeting of Shareholders
  • Outside directors regularly attend important meetings, such as Group Executive Committee meetings
Employees We emphasize employee and company engagement and build environments that ensure diverse employees can play an active and autonomous role. Based on our basic policy that accords the highest priority to protecting health and safety, Pioneer strives to ensure safe, hygienic workplaces where employees can work with peace of mind.
  • Establish and promote human resources and workstyle-related systems (teleworking, etc.)
  • Diversity promotion measures, such as encouraging the active participation of women, helping employees balance work, childcare and nursing care commitments, and promoting the employment of people with disabilities.
  • Talent development (acquiring necessary skills for the job, carrying out career-specific training programs tailored to individual life stages and providing autonomous learning opportunities)
  • Supporting employees’ mental and physical health
  • Global health and safety initiatives
The Pioneer Group Code of Conduct requires the Group to deal fairly with its business partners on an equal footing in accordance with relevant laws, regulations, and agreements. In addition, it requires its suppliers to act with awareness of their social responsibility, including observing laws and regulations of the countries and regions where they do business and respecting international agreements of the United Nations, the ILO*1, the OECD*2, and so on.
  • Environmentally and socially responsible initiatives in cooperation with business partners
    (CSR procurement policy, etc.)
The Pioneer Group seeks to engage with local communities as part of our aim to create a rich and sustainable society. Each Group company and business site gets actively involved in various areas by, for instance, participating in local events and collaborative initiatives while always taking into account the needs of the local community.
  • Corporate citizenship activities
    (Hands-on craft workshop, Listen through the Body concerts, Pioneer Forest, etc.)

ILO stands for the International Labour Organization.

OECD stands for the Organisation for Economic Cooperation and Development.