Pioneer Group Code of Conduct


We are working hard to achieve the Pioneer Group's philosophy of "Move the Heart and Touch the Soul" based on our founder Nozomu Matsumoto's vision of "better sound for more people". The Pioneer Group Code of Conduct sets forth our commitment to ethical business practices in accordance with Pioneer's Corporate Creed, the Group Charter for Corporate Operations, and the Group Management Stance that places customer satisfaction and social responsibility as top priorities.
Based on this Code of Conduct, we remain at all times deeply aware of our social responsibilities and of our obligation to act in good faith in performing our duties. Furthermore, we wish for the business conduct of the Pioneer Group to further society's trust in Pioneer, as we work to maintain and improve our contributions.

Table of Contents


Violations of this Code

Basic Policy

To Continue as a Company Trusted and Supported by Society

  • Capital Market's Trust
  • Customer Satisfaction: Our Top Priority
  • Compliance as a Multinational Company
  • Environmental Conservation
  • Contributing to Society
  • Strict Measures Against Individuals Endangering Civil Society
  • Public Disclosure
  • Prohibition of Insider Trading
  • Prohibition of Inappropriate Bestowing of Benefits to Shareholders or Investors

To Win Our Customers' Satisfaction and Trust

  • Safe and High-quality Products and Services
  • Fair and Appropriate Information
  • Customer Claims and Requests
  • Protection of Customer's Personal Information

To Establish Fair and Free Business Relations

  • Fair Business Conducts
  • Management of Information from Third Parties
  • Business Conducts with Suppliers and Service Providers
  • Business Conducts with Dealers and Distributors
  • Relationship with Governmental Agencies and Industry Groups
  • Gifts and Entertainment

To Conclude Our Business Activities Properly and Effectively

  • Risk Management
  • Company Information
  • Intellectual Property
  • Proper Management and Use of Company Assets
  • Proper Accounting Treatments

To Work Energetically with Mutual Respect for Each Other

  • Respect for Human Rights
  • Workplace Diversity
  • Freedom from Harassment
  • Respect for Privacy
  • Healthy and Safe Working Environment
  • Workplace Information Sharing
  • Abolition of Formal Gift-giving
  • Political and Religious Activities

Acting in Accordance with the Code

  • Business Ethics Hotline